I must've gotten a little confused in the process and sent a size Large instead of the XL. Some Poshers recommend addressing the Poshmark employee instead of the buyer as it keeps things less personal and potentially lowers the risk of dialogue spiraling into an argument. I received the wrong item from a seller in the mail yesterday. I was trying to contact a seller with the same issue and it posted here, apologies! She is such a sweet seller and I would not want her to take a loss on any of her funds. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Im sorry, Ive never sent packages. Similarly, since we often associate things that are Made in China with being cheap, a buyer may doubt the authenticity of your item if thats what the care tag says. Not knowing it fraud. I am so sorry. A disturbing experience made me question whether this wildly popular shopping website is really safe. @Redbull1985 my closet. Arah Cafe,P.O. Thats typically if you want to return an item (Ex: you got the right item and it is damaged). Seller posted a confusing description. They may take longer if the case goes over a weekend or Poshmark requests more information or pictures from either party. Yepyou read that right. Super stretch/soft A.E. Such a hassle, sorry this happened to you! If they respond, but then don't follow through, I also cancel as soon as they've missed whatever deadline they said they'd ship by. I am not sure why these people sell then don't ship other than scammers. One buyer from Mercari was super responsive and friendly to fixing the situation. My order number is. So the buyer cannot open a case due to fit or sizing issues that are not in your control. She would never respond to the seller. 2. The dress is big on the breast but the size zipper does not close correctly. While I do like the item she sent I was really looking forward to getting the turtle neck sweater I ordered. thanks. Still reply and provide that policy for the Poshmark employee to note. Posh said just keep the blouse and refunded me. Some readers provided tips for handling open cases as well: C said: I had an open case with a Gucci watch not working when it arrived to my buyer but I made contact daily to apologize and offer my assistance. So, I package the dress up and get it back in the mail same day. They tacked on $35000 on top of my real earnings. has flaws that weren't mentioned, is the wrong size, has alterations that weren't reported in the listing description, etc.) So if someone opens a case against you in the future, you dont want the Poshmark employee to look back at your history and see arguments and ugly comments associated with you. To resolve the case: In the app You wont be charged for shipping (will be reimbursed fully) but if you miss the 2 day return Poshmark will close the case. I am going through that now unfortunately. Instead of lashing out like a raving lunatic, kill em with kindness. Response: The item was listed as the size on the dress. Since Ive sold thousands of items, Id say thats a pretty decent track record! 2. If you're still spending time sharing to parties, trying to gain followers, sharing other Poshmark sellers' items, or spending ungodly amounts of time completing all the . Make marketing sense to me since the top sellers are the the ones who have been loyal and consistent with posh and making posh Money. If the seller remains unresponsive and the order is not shipped within 7 days, buyers will be able to cancel the order on their end on . Don't have a tape measure? Sometimes its best to just cut your losses and accept the returnespecially if you know you are the one in the wrong. I found another of the same bag.just left the seller a message asking if it was still available. As Ebay said, that I should not send the buyer the item until they have sent back the first item. I would like to return an item purchased on Poshmark please help with this proce. I purchased a very expensive item and the seller hasn't sent the item and it has been two weeks. Or, you could swap out the second half [of the first sentence suggestion I gave] so that the phrase reads, Im bummed to hear it didnt fit you since that also calls attention to an invalid reason for return. It's now June 24. Per Poshmark policy, items cannot be returned because they dont fit. I believe it is three days after tracking says item has reached you?? Hi, Paypal holds the money in escrow and pays the sell after you receive the item and are satisfied. Some of the add-ons on this site are powered by. Since rollout, we've seen huge improvement in the buyer experience and seller sales across the board. Hopefully, you were thorough with the photos you originally uploaded to the listing. I'm Arlene. Please let me know @annabelle343 if the candle will be sent, then ill return this. Yup, I already did that they havent refunded me because the girl who has my jeans is supposed to ship them to me, but hasnt yet. Examples of seller errors: Sent the wrong size. However, a buyer cannot request a return because the item didnt fit or they changed their mind. I am going through that now unfortunately. This new sort order is simply not working for many of you. All I have as the address that it was sent from. I wish you put it back to the way it was I hardly saw anything in the shipping is high. Make sure your item is well-lit so your pictures dont turn out grainy. But with it not refreshing, its very difficult. Dont try to lie about it, either. So posh approves the return but give me only 2 business days to ship it back. My sales have recently dropped way off just like they did in Feb when you changed how search was done. My closet is @karloren, Since you changed your format for selling I have gotten much more drop in sales. The price a seller pays to Poshmark for a sale is 20%. If you respond to the buyer, it could devolve into an argument as you already both disagree about the item. A large following on Poshmark does NOT translate to more sales. Instead, gravitate towards phrases like, Im bummed to hear that still convey sympathy and concern without being outright apologetic. The item is red and was listed as red. We will give you a full refund if your item never ships or does not match the listing description. I bought a James Perse Tee, and received a Banana Republic Striped blouse. So my understanding is that I can cancel on day 7? Select a listing. On the web Each time I just try to think beyond that incident and not feel less of myself based on this open case which does not represent the whole person that I am. After a certain number of days, Poshmark automatically refunds the buyer if the seller never ships the item using the prepaid label issued by Poshmark. I offered to pay seeing it was just a special battery and that one had stopped when it flew on FedEx, so my advice to anyone is to just stay calm and stay in contact. We will re-release a new version after further test and iteration. Hello!! I must've gotten a little confused in the process and sent a size Large instead of the XL. Each order is shipped using 1-3 day USPS Priority Mail. She actually put the blouse in the labels bag that the seller had sent it in. You may have pictures of the item not shown in the original listing. @Tangie4242, I think we would all like to know what the super secret Number of other aspects are so we could make sure we have them covered, Hello, Happened to me too. You are using an out of date browser. If you still have additional photos of the item saved to your phone, submit those to support your case. Technician's Assistant: . [emoji49][emoji49][emoji49][emoji49][emoji49][emoji49][emoji49]. While Poshmark has not stated this, its likely all cases and comments are retained in a users history. Sellers have more time here than buyers, and there are many reasons why they might cancel a sale. How to approve a wrong item return request If a buyer has filed a return request for a wrong item, you can approve the return request if you agree with the claim. She order wrong item we. Want to learn how to make an extra $100-$1,000/month in less than an hour? I had to increase my advertising budget on my ecommerce store to try to stay competitive with the bigger stores. You can offer discounts to people who like your items. Ive only received them lol. You can always re-list the item on Poshmark! Returns not allowed under Poshmark policy. New comments cannot be posted and votes cannot be cast. If not, you can open a counter case. and I am in Illinois. I received something from Poshmark that I did not order. All returns must be shipped back within 5 days of approval to be eligible for a refund. I also saw the seller listed the item on a few other sites a week after I paid then when I messaged them asking about it they ignored me completely. Of course they denied my return request. Undisclosed wear or damage (no matter how small it is). I think PM is giving the sales to newer Poshers bc the active, high sellers are already in too deep with the amount of listings, amount of followers ect. On Poshmark, one of the best tips is to not use the manufacturer's suggested retail price as an anchor when listing items. Ships from United States. No one will be penalized. So whether this is your first case or your fifth, Ill tell you everything you need to know about Poshmark cases and what to do if one is opened against you. Box 641165, Beverly Hills Fl 34464. Click "My purchases." 4. Also, if youre selling as a business, youll want to keep up a professional image of your business. I reached out via messaging and haven't gotten a reply. Select the order with status Case in review. Right now most retailers that sell goods have been the hardest hit by inflation as well as lack of consumer confidence. Theres an exception for situations like this - posh can send a label to switch out for the correct item. Open a case! I contacted Posh to see if they'd remind her to ship, and they did and sent me an update about it. Cookie Notice Select My Sales. Bottom linebe professional. This scam usually targets sellers with high-end or designer closets. Good 5 star experience. $7.97 FREE Expedited (1-3 day) Shipping on orders over $500! She recently sent me an offer for her other jacket listed. Press question mark to learn the rest of the keyboard shortcuts. Get $10 when you sign up for Poshmark using my invite code: POSHTOPROFIT. We were both sent labels, I mailed mine the next day. It's not right for these women to change their minds or make things up. Pin it on Pinterest to save for later! I teach others how to make money on the app while skipping YEARS of trial-and-error. Fast shipping and buyer protection. I'd message the seller and see if the two of you can work something out in another transaction. We will be monitoring and actioning them, we are here to listen. That being said, a buyer cannot request a return or cancel their order if the item has already started tracking via USPS since shipping delays are out of a sellers control. If you go to the My Purchases section of the app or web site, you should be able to report a problem with the order and get a refund. SMDH. First, try not to worry or get too worked up about it. Ive emailed them asking and their only response is well check in on it. Poshmarks 10th Birthday Recap: A Decade of #PoshLove! Should You Include a Thank-You Note in Every Poshmark Package? Launch the Poshmark app Go to your Poshmark account (Tap on the Account Tab) Hit My Purchases Choose the order you want to return Select Order Inquiry or Problems Tap on Order Not as Described Select the reason for returning the item from the dropdown menu Add high-quality images of the product (with good lighting) as proof for your return claim Ive noticed that it can take longer if, say, the case gets opened on a Friday since Poshmark employees are likely not working on them over the weekend. Would you PLEASE switch me to the test group that is selling? The seller on Poshmark mailed my package to the wrong address and usps is sending. Like this post? Outcomes are typically return approved, denied, or funds released to both parties. I opened a case so I could return it. Winning a case is great, but whats even better is if you can avoid it altogether in the first place. I sent the package back but I didn't put the return label on it I sold boots on poshmark . I am very nervous, I've worked very hard on closet :(, New comments cannot be posted and votes cannot be cast. The other buyer was an absolute nightmare! These tips highlight that sellers sometimes go above and beyond for our customers and we do appreciate them! If there are no complaints within 3 days of receiving the product, Poshmark shall release funds to the seller, and once a sale is confirmed, there will be no refunds. To report the problem: In the app Go to your Account Tab (@username). Submitted: 2 day ago . I reached out to the Poshmark buyer by commenting on the bundle and her items to reassure that this is an easy fix if she claims wrong item delivered and she is ignoring them. I asked her again Thursday and once again no reply. Poshmark pays for shipping on returned items. If you can't be bothered to actually read the item description and respect the seller's policies, then you really shouldn't be on Poshmark. Once your account is set up, you can start selling things right away. I ordered a bundle of 5 items from a seller. I once had a buyer open a case stating that the jeans were missing a rivet. When someone opens a case against you on Poshmark, you might be shocked and wonder whats your next step. Before you respond, evaluate the reason for the buyers return request. 122 78 r/poshmark Join 23 days ago After all, there is a real human being behind the scenes at Poshmark and your fate rests in their hands. Well, its seven years later and Poshmark has done nothing to hold sellers who never respond or ship accountable. Poshmark . I don't use PM so I'm asking this question out of curiosity. A message from our SVP of Seller Experience. Rest assured that they'll be able to help you. On the listing page, select Share. Or is it just dropping it into the blue mail boxes they have? From what I understand they can pretty much say anything to get a return. I have two of the exact Nike shirts and now I am very worried my closet will be shut down. A group for anything and everything related to Poshmark! She finally did ship but by the time the buyer received her item, Poshmark had sent her a refund and paid me also, so she was able to keep the dress for free, happy end to that part of the story! This is business to be handled like a professional in hopes of the person returning or at least recognizing that Im not taking it personal, and I greatly appreciate them as a customer or buyer and thats all. Most buyers are honest people who want what they purchase, but there are scammers out there that do things like this. It is incorrect by $35000. Thanks for reading Plus, youll have a much better chance of winning the case if you present yourself as calm and even-tempered. I have been very active on Poshmark and have sold a good amount of items this past year, but two days ago I shipped out a bundle of 7 items. Respond 1) addressing Poshmark 2) professionally 3) providing evidence in your favor 4) citing Poshmark policy if it applies. The majority of Poshmark sellers ship their orders within a few days of purchase. And most importantlywhat should I do?! They said I didn't respond, but I did, with narrative and photos . My advice? On the share window, select one of the users shown or search for a specific user and select their name. Add your comments as though you are speaking to the Poshmark employee. I was not sent a return label. If youre a smoker or you own pets, thats another thoughtful piece of information to add so buyers know what to expect and can accommodate any allergies. Submit said screenshots to further support your case. You can also respond that you accept the request for a return if you do. After that poshmark even will put a charge to you for the shipping label. HOW TO AVOID HAVING A CASE OPENED IN THE FIRST PLACE. Thanks in advance 3,140. Click on your profile picture to reveal the dropdown menu. Description: All in one 18 piece embroidered bathroom set from homestyles set includes, fabric shower curtain w/ hooks, multi size towels and 2 carpets. Ask yourself: if someone were to screenshot this message thread and put it on blast, would it reflect well or poorly upon me? Otherwise, all sales are final. What is going on please as I have gone from pretty decent sales again since you reverted to search just in to now absolute zero for the last ten days or so.

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