We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. Change your password immediately by completing one of the following options: Please contact your provider's office to register or to verify your information. If the issue persists, please report it by clicking Profile in the bottom navigation bar. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Your use of the Portal after we make changes is deemed to be acceptance of those changes. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. If you tell us we can, you may change your mind at any time. When an appointment is available for check in, you will see a button next to it labeled. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Were located at 311 Aresenal Street, Watertown MA 02472. trouble logging in, password assistance, access to family members information etc.) We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. Please notify us immediately if you believe the security of your Portal account may have been compromised. You are using an outdated browser that is not supported on the Patient Portal. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. If you need to speak with the office sooner, please call the office directly. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If youve set up text messaging as your security option, the following message will appear: 2. If you receive a message that your provider is not yet enabled to use athenaPatient, you can click the Take me to my portal button, which will open a browser window on your mobile device with your Portal Locator loaded. We are not required to agree to your request, and we may say "no" if it would affect your care. As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. You will also see a list of other individuals connected to your account with health records at the listed provider groups. Ask us how to do this. Your data should be available again once the systems are updated. How do I set up access to view healthcare information for my family members or others I provide care for via the athenaPatient app? http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. Dial 911 in the case of a medical emergency. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Select your provider and office location. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. For technical issues with this website during normal business hours, please contact our office. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. This will bring up a detailed view of the results. Find contact information and answers to frequently asked questions here. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. To do so: Adobe Acrobat is required to view and print forms on the portal. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). These messages may contain information important to your health and medical care. You understand that messages will be routed to the appropriate department as necessary for handling, and therefore our employees other than your physician, nurse practitioner, or physician's assistant may be involved in addressing your request. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Fully integrated workflows, functionality, and an intuitive patient interface make athenaTelehealth easy for clinicians and patients alike. Patient Portal is a communication service offered as a convenience to our patients. I can no longer see appointments, messages, and/or test results for a provider that I could previously see in the app. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. The Patient Portal does not support your current browser and will prevent you from using the full site. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. athenahealth is unable to respond to general support inquiries sent to this email address. Patient Portal You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. usually in ways that contribute to the public good, such as public health and research. Accomplish meaningful clinical work on the go from your mobile device. Below you will find answers to commonly asked questions concerning the website. You acknowledge that by entering your home and/or mobile telephone number into Patient Portal you are providing written consent for the Practice Entities to send automated, prerecorded, or artificial voice telephone calls to all provided numbers. Cookies are used for system performance functionality. If you need help remembering the email associated with your Patient Portal account, contact your providers office and they should be able to help identify it for you. The athenaPatient app currently includes some of these capabilities, with more to be added as we continue to develop the app. We will say "yes" to all reasonable requests. You will be notified in advance of any such change and asked to re-apply if you agree to the fee and wish to continue with the Patient Portal service. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system. In most cases, this information is generated by various tracking technologies, such as, We may automatically collect information (and may store it in our server logs) regarding your use of our services and the content you viewed. Athenahealth - MyCare Statement Code is incorrect. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. For current customers with athenaNet issues or who are seeking support. We typically use or share your health information in the following ways. Why can't I delete my sent and archived messages? Click on the back arrow to return to the Patient Portal. For information on the Covid-19 vaccine: https://healthcare.ascension.org/COVID-19/Covid-Vaccine. We must follow the duties and privacy practices described in this notice and give you a copy of it. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. powered by. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. All communications between you and your provider's office are carried over a secure, encrypted connection. Navigate to the Profile screen by clicking Profile in the bottom navigation bar. Navigate to the Account screen by clicking Account in the bottom navigation bar. Here are answers to some frequently asked questions to help you get started. Save time and boost clinical efficiency with our fully integrated, hands-free products. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. For urgent matters, call 911. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. We can use and share your health information to bill and get payment from health plans or other entities. Why doesn't anything happen when I click "View Detail" or "View Receipt?". Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. If you don't agree, don't use the Patient Portal. Starting a new practice can be overwhelming weve got you. Make a quick and easy payment online using the QuickPay Portal. We have to meet many conditions in the law before we can share your information for these purposes. After confirming this, try again after waiting for a few minutes. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. This will bring up a list of accounts and settings. Follow these instructions to reset your password. Enter the email address you use to log into the Patient Portal and click, Enter your new password twice, then click. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. Messages you send or receive via Patient Portal may become part of your permanent medical record at the sole discretion of your physician. Maximize your revenue by collecting more of what youre owed, faster. | athenahealth You understand that Patient Portal provides you with online access to some clinical information about you. Here you will see an option under Our Resources titled Feedback. athenahealth reserves the right to make periodic updates and revisions to this Policy. Select the payment you would like to view. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. We can use and share your health information to bill and get payment from health plans or other entities. This error occurs when there was an issue during the login process. Deliver quality care more easily with customizable documentation templates, automatic patient record sharing, and the ability to practice when and where its convenient. The Portal is not intended for use by anyone outside of the United States. that you are authorized to address the patient's billing matters. For Android devices: athenaPatient requires OS versions 10.x or above. We may also share your information when needed to lessen a serious and imminent threat to health or safety. All of our electronic medical records are subject to state and federal regulations governing the security and confidentiality of medical records. How do I know which of my family members data is being shown in the athenaPatient app? Athenahealth - Patient Portal A link to reset your Patient Portal password has been sent to. We can share health information with a coroner, medical examiner, or funeral director when an individual dies. We may say "no" to your request, but we'll tell you why in writing within 60 days. . You may request a Patient Portal account for yourself. We expect to make athenaPatient available to more athenahealth customers and their patients in the coming months. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. We can use and share your health information to run our practice, improve your care, and contact you when necessary. We may charge a reasonable, cost-based fee. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. When you click the. Please try again in a few moments. We are not required to agree to your request, and we may say "no" if it would affect your care. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. Cloud-Based Healthcare Products & Services | athenahealth Just find your QuickPay Code on your billing statement and you're ready to go. However, we are working on adding more features to the app soon. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. Feel prepared from day one with personalized assistance and live support. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com. The Practice Entities have no control over the security or privacy practices of these external websites. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. It is your responsibility to login to your Patient Portal account and read the messages promptly.

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